Selected work
Each case study connects a business challenge to an engineered solution and a concrete operational result.
Support requests were arriving through separate channels and required repetitive manual triage.
A three-channel AI support system spanning Gmail, WhatsApp, and web forms, with automated resolution and human escalation logic.
AI learning products can become inconsistent when product behavior is not defined before implementation.
A specification-first platform with real-time streamed responses and adaptive interactions built from a complete development lifecycle.
Payments, logistics, and deployment needed to operate as one resilient commerce workflow.
A Kubernetes-deployed platform integrating Stripe and ShipEngine with automated order fulfillment and repeatable infrastructure.
Customer questions arriving on WhatsApp needed instant, consistent answers without round-the-clock manual staffing.
An AI-powered WhatsApp chatbot built into the automation workflow, handling FAQs, order and service status, and support routing automatically, with human hand-off for complex cases.
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Whether it's a support layer, a learning platform, or a commerce workflow, we'll scope it against real constraints, not a template.
